Return & Refund Policy

At Waverly Candle Co., we take pride in creating high-quality, handcrafted products. Because our products are handmade and personal care/home fragrance items, all sales are final. Please review our policy below.

Returns

Due to the nature of our products, we do not accept returns or exchanges on wax melts, candles, soaps, or other personal care items.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 24 hours of delivery.

To report a damaged item, please email us at waverlycandleco@gmail.com with:

• Your order number
• A description of the damage
• Clear photos of the damaged item(s), packaging, and shipping label

Claims submitted after 24 hours of delivery may not be eligible for replacement or refund.

Once your claim has been reviewed and approved, we will provide a replacement, store credit, or refund at our discretion.

Incorrect Orders

If you receive the wrong item, please contact us within 24 hours of delivery so we can correct the issue.

Shipping Issues

Waverly Candle Co. is not responsible for delays caused by the shipping carrier, weather conditions, or incorrect shipping addresses provided by the customer.

Please ensure that your shipping address is correct before placing your order.

Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

For questions regarding your order, please contact us at:

Waverly Candle Co.
Email: waverlycandleco@gmail.com