Shipping policy
Shipping Policy
Thank you for shopping with Waverly Candle Co. We appreciate your support and take pride in carefully handcrafting each product.
Processing Time
Orders are typically processed within 2–5 business days. During holidays, product launches, or promotional events, processing times may be slightly longer.
Shipping Rates
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Shipping costs are based on your order total and are calculated at checkout.
- FREE Standard Shipping on all U.S. orders of $50 or more (before taxes and after discounts, if applicable).
- Orders under $50 will be charged shipping based on the order subtotal according to our shipping rate schedule displayed at checkout.
Shipping & Delivery
Once your order has shipped, you will receive a confirmation email with tracking information. Delivery times vary depending on the shipping carrier and destination.
We currently ship within the United States.
Order Tracking
Tracking information will be emailed to you once your order ships. Please allow up to 24 hours for tracking updates to appear.
Lost or Delayed Packages
After your package has been shipped, delivery is the responsibility of the shipping carrier. We are not responsible for shipping delays caused by weather, carrier issues, or other circumstances beyond our control. If your package is lost or significantly delayed, please contact the carrier first. If you need additional assistance, we’re happy to help.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. If you discover an error, contact us immediately. We can only update shipping information before your order has been processed and shipped.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item(s) and packaging so we can assist you.
Contact Us
If you have any questions about your order or this Shipping Policy, please contact us through our website’s Contact page or by email. We are always happy to help!